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Inspection content is a different class of data.

Not all data is equal. Fenwix draws a hard line between the customer's operational field content and the minimal signals needed to run a product.

Inspection content

Responses, notes, photos, audio, signatures, reports and precise inspection locations. The core approach:

Core Solo inspection content is not stored in a Fenwix-hosted field-data repository.

It lives in the app's private storage on the customer's device and leaves only through the user's explicit action, sharing a PDF, exporting a backup, or attaching content to a support message.

Product telemetry

Limited, content-minimized signals: app version, crash and performance classes, and configured product-behavior events. The rule for every telemetry payload:

  • No site names
  • No asset names
  • No finding text
  • No report content
  • No worker names

Support access

Support does not have default access to the customer's inspection content. A user can consciously share a support message or diagnostic detail, that is the user's action, not a standing pipe.

Fenwix does not make absolute legal claims such as “GDPR/KVKK does not apply to us” or “we are never a processor”. Separate data classes exist, website forms, support messages, licensing, and each is handled per its own purpose.