Architecture Direction
Zero-Custody is an architecture, not a checkbox.
Fenwix's target enterprise model is designed so inspection content, evidence, reports and operational field records do not need to be routed through or stored by Fenwix infrastructure for synchronization and collaboration.
Zero-Custody describes where the enterprise architecture is going. Today's Solo product already keeps inspection content on the device. The multi-device layers described here are not shipped.
Distinct things that must not be confused
- Customer content (inspections, evidence, reports): belongs in the customer's own data plane
- Vendor control plane (licensing, updates, entitlement): content-free by design
- Telemetry (crash and product signals): engineered to carry no inspection content
- Support (user-initiated messages): no standing access to customer content
- Optional external services: used only by explicit customer choice
What we do not claim
We do not claim “no packet ever reaches Fenwix”. Licensing, app updates, this website and user-initiated support all exist, and pretending otherwise would be the kind of absolute claim this site avoids. Zero-Custody is about the customer's operational field content (the inspections, the evidence, the reports), not about the existence of content-free product services.